My issues with EE/Orange started in January 2014, right after a falling out with them over spam texts and their inability to accurately deal with then. Between January 2014 and May 2014, I was given alsorts of excuses… its your sim card, we’ll send you a new sim. It’s your phone, contact Apple, the mast is broke, it’s being fixed right now. The mast isn’t good enough so we’re erecting a new one in 2 weeks time and the all time favourite, but there aren’t any problems in your area so maybe you’re phone is faulty?
Took me 5 months to get to the point where they were in breach of contract and were told this and allowed me out of my contract free of charge. O2? No better. Vodafone however, is great. Always have a signal. Always have 3g. Can’t complain.
However, it is well worth noting that this issue isn’t specific to Wrexham but is actually national. I have family in Birmingham who cannot take or accept a call without hanging out of a bedroom window and they are on EE. Worse still, it’s my partners parents and they are both pensioners, with his mother having the capability of falling out of said window and breaking something. EE don’t care. They never have and they never will