My son was due to return to coleg cambria on Monday ,by Friday last week we had not received a letter with a bus pass or details of the times of the bus,the company or which bus stop to use. I enquired with a neighbour who has a son who was starting his first year at coleg cambria, he too had not received any details. I telephoned the college and was told that buses are now being arranged through the council school transport section. After numerous attempts to get a reply I spoke to a gentleman who said that he recollected seeing my sons name on an application form and thought a bus pass was in the post, he said he would check the records and ring me back, needless to say he didn’t and when I tried to ring him back later the same day, no reply.
It resulted in me taking my son, my neighbours son and a girl from over the road, who had also no idea the buses had changed and thought the usual yellow bus would be taking her.
After dropping them off at college I went to Contact Wrexham where they tried to ring through to school transport, they had no reply, I was supplied with their number and I could not get a reply. I went to the Guildhall and used their phone, I was able to get through and was asked if I could get to the Industrial estate to collect the pass or wait a few days for them to be posted. Needless to say I went to pick up the pass, and my neighbours pass, I was told which bus company to look out for, the bus number and the times.
I was lucky as I had the time and transport, but there are many who are not able to do this. It appears the whole system needs looking at as the administration of this is appalling. Surely this should be sorted out before they return to school/college. Six weeks school holidays is a regular occurance as is changeing schools so it is not a one off situation.