[tmack]

Don’t get me started on the transport section of Wrexham Council. My son started his first year at Coleg Cambria yesterday and still hasn’t received his bus pass to even show the bus driver or even know what time/where the bus picks up. I’ve been paying for public transport for the last two days with still no indication of when he’s likely to receive it. We completed the forms for a bus pass on the night he registered for his A levels at the college itself, way back in January. When two weeks before the start of college he still hadn’t had the bus pass I phoned the transport department to be told they hadn’t received his application form. They blamed the college and said it had happened to lots of students. They took all his details over the phone and told me not to worry as they would arrange for one to be posted. Come last Friday he still hadn’t received it. I rang the transport department again to be told his name was familiar and they were sure they had posted it but if not it would definitely be posted 1st class Friday. Guess what? Still no bus pass! As an aside, the transport department had also told me that I had to contact the transport provider myself to find out times and pick up points. They warned me the bus company was difficult to contact?! I have been trying to contact them for nearly three weeks and cannot get through. Why the heck the council can’t provide a timetable goodness only knows seeing as they award the contracts! I’ve rung the council again this morning to complain and they’ve said someone will ring me back. Well that was 4 hours ago and its no surprise that that hasn’t happened. Utter shambles.

[tmack]

I sympathise with Harry. Same thing happened to me just yesterday at the NCP. My car was only 5 days old. Gutted! I actually witnessed the same thing happening to someone else a couple of months ago but before I realised they weren’t going to stop I wasn’t quick enough to get their number plate. What really has disappointed me was the CCTV camera coverage, i.e. lack of. I was shown 2 cameras which were directed at the entrance and exit barriers. Whose benefit is that for I wonder? Certainly not the motorist, even though there are signs everywhere telling you the car park is monitored by CCTV – its a lie. In addition I had to wait 20 minutes for an attendant to come and see me after pressing the button (twice!) to get through to their call centre on their ticket machine. Turns out there was only one member of staff on duty (pleasant enough young lad mind). So in actual fact your car isn’t in any way safe there and you’re paying an extortionate amount of money for the priveledge of parking there. You might as well find a side street, park for free and take your chances. I think there would be more chance of someone witnessing anything happening too but from other people’s experiences this wouldn’t matter either as the police won’t persue anyway. My one positive experience out of this is the fantastic customer service received from Stoneacre who have rectified the damage free of charge, totally above and beyond in my opinion. Not advertising but had to give them a mention.

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