British Gas Homecare. A Warning.
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Just relating my experience with BG. I took out homecare cover for my Boiler in November. I was told that due to Covid it would Mid February before they could check and service my boiler (sold and fitted by BG). I agreed and paid the £160 fee. Last weeekend my boiler developed a fault, I asked for an engineer to help repair it. Yes £99.00 fee because we haven’t done the first service yet. Eventually (after hours on web chat to Mumbai) they have agreed to reimburse me for the cover I did not receive. But I still have a broken boiler no heating or hot water until I find someone local to help me out. I think the worst customer service I have ever received in my 70 years. Avoid.
What do you expect from a company that sacks all its employees and hires them back on a big pay cut?
You have to be careful with British Gas. Their literature quotes 1 service per year. You could end up with a service 1st January 2022 and the next service 30th December 2023. They are known to extend the time between services to more than a twelve-month period.
Just an update. A local company have sorted out my problem. At half what BG wanted and next day. Didn’t push it but had a cover contract at 60% of BG cost without any excess. Refund from BG has not appeared, no real surprise, so have had to contact my bank to stop BG taking more payments off me via DD. I repeat my warning. British Gas is not the company it was a few years ago.
Just an update. A local company have sorted out my problem. At half what BG wanted and next day. Didn’t push it but had a cover contract at 60% of BG cost without any excess. Refund from BG has not appeared, no real surprise, so have had to contact my bank to stop BG taking more payments off me via DD. I repeat my warning. British Gas is not the company it was a few years ago.
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