SMS surveys launched to help improve patient experience in north Wales

People who attend an outpatient appointment in hospitals, clinics or medical centres across north Wales will be asked to complete a short survey about their experience.

From Monday, 19 June, people will receive an SMS message with an invitation to complete a survey the day after their appointment.

Initially this will be to people who attend our outpatient department and are over the age of 18.

The survey aims to find out more about people’s experiences while using the services.

Rachel Wright, Patient and Carer Experience Lead said: “We are always looking at ways in which we can strengthen engagement with patients, relatives and carers and provide further opportunities to gain feedback about our services.

“The SMS Survey delivery will provide patients with a convenient and confidential way to tell us about their experience at a recent appointment.

“We can gather valuable information that can be used to identify areas where we are doing well, as well as finding out about areas in which we need to improve.”

People who receive a message with a link inviting them to complete the confidential survey will not be asked for any personal details. There is an option to opt out of receiving surveys via SMS by following a link provided on the message.