[rockyrobins]

@harry 13522 wrote:

Spoke to EE executive office several times they know there is a fault but have no date when it will be fixed:mad::mad: Its been like this for 5 months!!

If the mast has been decommissioned it will never be fixed, EE are currently switching off thousands of masts since the merger of Orange and T- mobile, there are both in the town centre so looks like they have switched 1 off and everyone is piling on to the one left in service hence the really slow data.The signal is fine it is the bandwidth that is the problem which EE need to sort.

[rockyrobins]

@1gavinr 13510 wrote:

Great customer service!!!!!

Only question is though – What is the best network for the area now seeing as they ALL have problems connecting?

Gavin

The problem is all 4 networks have what i would call pretty poor 3g coverage in the Wrexham area, the only network who is actively planning upgrades to local area is Vodafone but unsure what the timescale is for completion and how much improvement will be seen afterwards but looking at the planning applications they will be the most likely to bring 4g to the town first.

[rockyrobins]

Penybryn must be top of the list to get funding, some of the buildings have been empty for 20 years or more.

[rockyrobins]

@justjojo2011 13218 wrote:

In regards to this topic, I had a message on Facebook last week telling me that my 3G was not going to improve and I should call 150 to discuss options. As far as I could see, there were 2 viable options, upgrade my phone to a suitable handset to receive 4G (which doesn’t exist yet in Wrexham) or cancel my contract without charge to myself.

I called Orange, went round in circles with technical support, who tried to go through troubleshooting, then wanted to send me a signal box, then offered to escalate the complaint to a manager who would call me back in 4 days time. I demanded to speak to a manager, one wasn’t available, he put me through to the UK team. They bent over backwards, accepted liability and cancelled my contract and gave me a PAC code there and then.

Proof that they have switched off a mast in the town centre, why do they lie saying there is a fault on the mast
And just string their customers along?

[rockyrobins]

@DaveW 13214 wrote:

I think it’s time to vote with my feet, Vodafone or even Tesco sounds a better alternative to this abyssmal EE service :mad:

Vodafone are currently upgrading their masts in Wrexham to improve 3g coverage

[rockyrobins]

@seaneb 13079 wrote:

Well I went to the EE shop in Eagles Meadow at the weekend and asked why I can’t get 3G in town. He seemed to know what I was asking him before I’d even finished so I think he had been asked the same question more than a few times that day.
His answer was that a mast that covers Wrexham town centre has be inoperative and it had been reported and it’s now a case of waiting for engineers to fix it.
I asked him whether it was true that 4G in Wrexham was imminent. He didn’t want to reply, but when pushed he suggested that it should be before Christmas this year.

I suspect the mast in question has been decommissioned rather than inoperative, i suspect they have switched off the orange mast and are just using the T- mobile mast in the town centre hence why the signal is good but the 3g is very slow as there is not enough bandwith to cope with the amount of users. If that is the case do not expect any improvement until they upgrade to 4g which is a long way off.

[rockyrobins]

I have travelled in all the neighbouring council areas and grass cutting is taking place as normal, you come back into Wrexham and it just looks scruffy and unkept. Another poor decision from the council.

[rockyrobins]

@DaHorse 12894 wrote:

Hi,
New to the forum, so welcome everybody.

I’m an EE customer myself, I have noticed all the issues others are mentioning and being a curious person, I have investigated. Most sensible answer I had, was from EE store manager – it is making sense and I have verified it on my phone too.

As you might know (or not), most networks are sharing the masts and infrastructure. Problems have arisen once works have started to implement 4G in the region. If you look at coverage maps, 4G now is reaching as far as Rosset (hence one of the users mentioning 4G in Llay doesn’t surprise me). Guy I was talking to thinks that while upgrading to 4G, they have caused the issue that we experience. Clearly decision has been made to ignore that and focus on 4G works.

Myself, I see the issue in town, so while in range of the main mast (all bars of signal, H+ on screen, mobile connections great, no data transfer), but as soon as I get in range of a different mast I get all connectivity I want.

I am afraid patience is the answer, hope you all have lots of it… :)

I am sorry but you have been spoonfed complete garbage by the store manager, the problems in the town centre are nothing at all to do with any 4g upgrade

[Author]

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