New Information Service for Council Tenants

[Nen]

Is there an offline version of this service for the elderly or people who can’t afford the Internet? My mother-in-law is in her 80’s and wouldn’t be able to use the Internet. Can she still sign up for the service but have someone call her or pop round with any updates? Seems a bit discrimatory otherwise.

[CarolThomas]

Nen you have raised some interesting points so I have written to Clr Ian Roberts and the Chief Executive on the topic.. copy below will let you know if they come up with a response.

Dear Cllr Roberts
The service that you have launched looks very interesting and I am sure will be very useful for ‘some’ of the Council tenants however unless you are planning to provide everyone with internet in their homes (the same as HMP Berwyn) then 1000’s of residents will not be able to take advantage.
Have you any data on how many homes actually have internet access?
This appears to be a discriminating service that has been launched without a non technology solution for those residents without access.
Have you conducted any kind of equality assessment?
I would appreciate a response as to how my 78 year old mother without the internet can gain access to the same information as her neighbour.
Regards
Carol Thomas

[Nen]

Thanks Carol – I look forward to seeing the response!

I see more and more of these types of services moving online – they are sold as being “so much more accessible” or “improved services” – which is great for us tech savvy people but I fear that the elderly or others without Internet access are becoming increasingly marginalised from services.

[Daave63]

QUOTE : I would appreciate a response as to how my 78 year old mother without the internet can gain access to the same information as her neighbour.
Regards
Carol Thomas

I will tell you how Carol, with a daughter like you she won’t miss a flipping trick – or she can ask her neighbour!!

[Nen]

[quote quote=113706]QUOTE : I would appreciate a response as to how my 78 year old mother without the internet can gain access to the same information as her neighbour.
Regards
Carol Thomas

I will tell you how Carol, with a daughter like you she won’t miss a flipping trick – or she can ask her neighbour!!

[/quote]
People shouldn’t be reliant on others otherwise it erodes their independence.

[Author]

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