Wrexham Council Pays Out £12,000 As A Result Of Corporate Complaints

Wrexham Council was made to pay out a total of £12,000 between three different cases in a six month period as a result of corporate complaints it has been revealed.

The Public Services Ombudsman for Wales carried out two different investigations and submitted three formal reports which led to payments being made to the complainants.

Two of the reports related to the adult social care department and one to the housing department.

The figures were revealed in a report which will go before the council’s customers, performance and resources scrutiny committee on Wednesday.

From October 2011 to March this year the authority received 226 corporate complaints up 16% from the 191 received in the previous period.

The environment department saw the biggest increase in complaints up 46%, mostly relating to people unhappy about highways, traffic signage and waste collection.

In addition the council’s corporate complaints officer investigated 42 complaints, over half of which (22) were against the housing and public protection department.

Of the complaints which the officer investigated 21% were either upheld or partly upheld.

The figures do not include statutory complaints which are recorded separately.