Wrexham Company Continues Global Domination

A Wrexham based telephone answering service has gone stateside and opened its first US office.

Having revolutionised the face of telephone answering and outsourced switchboards in the UK, Moneypenny based on Wrexham Technology Park has opened for business in America.

The company, which in 15 years has gone from a £10,000 start-up to the biggest business of its kind in the world.

Ed Reeves. Co-founder and Director of Moneypenny said: “When Moneypenny opened in the UK, the face of telephone answering was similar to how it’s traditionally been in the US; dominated by more impersonal messenger services. It was Moneypenny’s vision to change this. We wanted to offer businesses the same high-standard of service they would receive if they had their own receptionist, based in their office.”

Ed founded Moneypenny, along with his sister Rachel Clacher in 2000 after experiencing unsatisfactory service from a telephone answering from a telephone answering service himself. At the time, Ed was running a small graphic design company and lost his biggest client due to the treatment they received while he was away on holiday. Inspired to do better, Moneypenny was born.

The company looks after calls for businesses of all shapes and sizes, and offers dedicated personal receptionists for entrepreneurs and small businesses on an ‘overflow’ or full-time bases, as well as providing complete outsourced teams to multinational corporations.

Currently Moneypenny employs over 400 people worldwide – the majority at it’s Wrexham HQ and answers nine million calls a year, 24/7 for more than 7,000 businesses.

In addition to the new US base, which is in Charleston, South Carolina, Moneypenny also has receptionists in Auckland, New Zealand, answering ‘overnight’ calls for UK businesses during their daytime hours.

Ed continued: “We answer calls either on an overflow or fully outsourced basis for thousands of companies throughout the UK, and are thrilled to now be able to offer our exceptional service to the US. We have revolutionised this service in the UK and are confident that we will be a game changer for businesses in the US too. We’ve already been attracting attention from an impressive list of clients across the country.”

The latest news from Moneypenny has been welcomed locally as the company continues to recruit a rapid pace in line with the growth of the business.

Wrexham MP Ian Lucas said: “This is great news – a Wrexham company making a global impact. That really means a lot for the staff of Moneypenny who, I have been delighted to note, have announced plans recently to expand further in Wrexham and to provide jobs for out town. It also helps establish Wrexham globally as a great place to do business.”

Lesley Griffiths AM for Wrexham added: “Moneypenny’s latest announcement is yet another outstanding achievement and example of the company’s innovation and drive to succeed. It is fantastic to see a local business – starting from scratch in Wrexham Town Centre – develop into a hugely successful, multinational company.

“The team at Moneypenny deserves tremendous credit. The company has created hundreds of jobs in Wrexham and it is the skillful and dedicated workforce that has helped transform the firm into the market-leading business it is today. I wish everyone at Moneypenny every success on their US adventure.”

Moneypenny has been busy recruiting and has hundreds of new jobs planned over the next five years as the business grows at a rapid rate.