Open ‘Drop-in’ Sessions to Discuss Future of Town Centre Post Office

A ‘drop-in’ customer forum on proposed changes to a town centre Post Office is to take place this week – providing local people with the opportunity to discuss its plans.

Last month Wrexham.com reported that the Crown Post Office had launched a public consultation proposing that their Henblas Street branch relocates to the first floor of WH Smith on Hope Street.

The proposed relocation of the Henblas Street branch comes as part of the ongoing ‘modernisation’ programme being carried out by the Post Office.

If the relocation takes place the Post Office will be based on the first floor of WH Smith, with five serving positions, a mixture of one screened and four open-plan counters, plus two self-service kiosks. However for those unable to access the services upstairs, there will be a designated till point at the ground floor retail counter as required.

It is anticipated that if the consultation is successful, the move will take place in August.

Following on from the proposals there will be a public drop-in session held on Thursday 26th May at Wrexham Methodist Church, Regent Street, Wrexham between 3:30pm and 7:30pm with people welcome to call in when they wish, between these times.

The intention of the drop-in session is to help inform customers of the details of the changes proposed for Wrexham Post Office and provide an opportunity to discuss what has been put forward.

Roger Gale, General Manager of the Post Office Crown Network, said: “We are committed to keeping our services on high streets which we know is hugely important to people. We need to make changes so that we can continue to do that into the future.

“The way customers do business with us has changed – people want flexible and convenient choices of how they access our services, whether that is face to face at our branches or on the web. We are adapting to that and making sure we take the right course of action to sustain services for years to come.

“WHSmith already operates over 100 Post Office branches from their stores in the UK and we’ve been successfully working with them for nearly ten years. They have a proven record of running Post Office branches with consistently high levels of customer service.”

The new branch would continue to offer the same wide range of services and the existing Wrexham branch team would move to the new site and continue to be employed by the Post Office.

Wrexham MP Ian Lucas last week raised concerns about the proposed Post Office move to Hope Street and has encouraged local residents to take part in the consultation.

Public consultation on the proposals runs until 1st June 2016 and customers can take part by phone, by post or on online by visiting the Post Office website and entering the code 02961499.