Scam warning issued to HMRC tax credits customers

Tax credit claimants are being urged to be on their guard against fraudsters, as HM Revenue and Customs (HMRC) warns of the latest tactics being employed by scammers.

Criminals use deadlines – like the tax credits renewal deadline on 31 July – to target their victims and the department is warning around 1.5 million tax credits customers to be alert to scams that mimic government communications to make them appear genuine.

Typical scam examples include:

• emails or texts claiming an individual’s details aren’t up to date and that they risk losing out on payments that are due to them
• emails or texts claiming that a direct debit payment hasn’t ‘gone through’
• phone calls threatening arrest if people don’t immediately pay fake tax owed
• claims that the victim’s national insurance number has been used in fraud
• emails or texts offering spurious tax rebates or bogus grants or support

Myrtle Lloyd, HMRC’s Director General for Customer Services, said: “Tax scams come in many forms and we’re urging customers to be alert to the tactics used by fraudsters and never to let yourselves be rushed.

“If someone contacts you saying they’re from HMRC and asks you to give personal information or urgently transfer money, be on your guard. Search ‘HMRC scams’ advice on GOV.UK to find out how to report scams and help us fight these crimes.”

Scam messages can be convincing, and individuals may be pressured into make rushed decisions. HMRC will never ring anyone out of the blue making threats or asking them to transfer money.

Visit GOV.UK for information on how to report a scam or suspicious activity.

According to the National Cyber Security Centre, HMRC was the third most spoofed government body in 2022, behind the NHS and TV Licensing.

The HMRC is also urging tax credits customers to be alert to misleading websites or adverts asking them to pay for government services which are free, often by charging for a connection to HMRC helplines.

HMRC is currently sending out tax credits renewal packs to customers and is reminding anyone who has not received theirs to wait until after 15 June before contacting HMRC.

Customers can renew their tax credits for free via GOV.UK or the HMRC app. Help and support is available on GOV.UK to help renew tax credits claim.

HMRC has a video explaining how tax credits customers can use the HMRC app to view, manage and update their details.

By the end of 2024, tax credits will be replaced by Universal Credit. Customers who receive tax credits will receive a letter from the Department for Work and Pensions (DWP) telling them when to claim Universal Credit.

HMRC is also warning people not to share their HMRC login details with anyone else.

Someone using these could steal from the account owner or make a fraudulent claim in their name and leave customers having to pay back the full value of any fraudulent repayment claim made on their behalf.