Club and servers ‘blown away’ by huge demand for new kits – with plea not to use resellers

Wrexham AFC say they are ‘blown away’ by the demand for new kits – which caused their webservers to also be blown offline due to the demand.

The new home kit (above) was available for preorder from 9am today, however many struggled to view it let alone add it to the online shop basket due to the huge demand. At one point the cloudfare page was showing server unavailable , and at other points database server errors were also displayed.

Some fans were unhappy with the issues, and others reported multiple payments were taken for items – something the club say will be resolved ASAP.

This afternoon the club said, “We have once again been blown away by the demand for replica home shirts this morning, which continues to exceed all reasonable expectations.

“As previously communicated, we have significantly upped our kit orders this season – for context, this is now to levels comparable with Clubs in the EFL Championship, and so to see them flying off the virtual shelves again is incredible.

“We understand the frustrations of supporters who have been trying to buy shirts this morning. The shop website’s servers were set to cope with an increased capacity of orders compared to last season, but demand outstripped this further and we have been working with our web providers this morning to remedy this as much as possible. Any supporters who have placed additional orders by mistake can get in touch with us via email on [email protected]. Refunds for orders placed in error will be processed within 24 hours.

“As we continue to grow, and in order to meet this demand, we will continue to learn and improve our systems. Further stock will be ordered where shirts are selling out, and we urge all supporters to buy through official channels.

“We have put restrictions in place to limit the opportunity for re-sale and will be monitoring all multiple purchases to reduce this further. Individuals trying to re-sell shirts for a vastly inflated price on other sites are an unwelcome by-product of our growth in popularity, but will not succeed if supporters stick to official channels only.

“Thank you once again to all supporters who have bought shirts this morning – we can’t wait to see you in our new United Airlines-sponsored kits throughout the next season.”

The server issues have settled down – you can pre order kits online via https://shop.wrexhamafc.co.uk/