The problem here is a catch 22.
I took my son to A&E last year on the advice of NHS Direct. He was given high priority and we waited 5 hours to be seen. He was admitted to hospital overnight and diagnosed with scarlet fever.
During those 5 hours waiting, there were a maximum of 8 ambulances outside, with patients in them and a waiting room full of patients. A large amount of those patients waiting could actually have gone to see their GP the next day but chose to go to A&E because they felt they couldn’t get an appointment. One woman had a splinter in her finger… another had a niggling cough that she’d had for a week. Couldn’t it be the job of the triage nurse to tell people, this is not an emergency, you need to see your GP, not us?