Some thoughts. It must be mentally taxing to be a nurse working flat out hearing the ward phone constantly ringing out when they can’t physically get to answer it.
The situation is made much worse because of staff shortages.
It does not need a fully qualified nurse to answer the phone and provide families with an update.
Maybe instead of people phoning in , the hospital could get one number from each patient and they could phone out a daily update or if the patient preferred a daily email.
A separate extension number set up for each ward with a message about when the phone would be active would help and maybe have a message function as well.
So who could help with this service? Confidentiality would be essential, but many volunteers already have training in that area , CAB, Magistrates,Witness Protection, Samaritans to name a few. Many retired people have excellent CV’s and time to help. The Hospitals own League of Friends maybe a starting point.
Maybe trial the idea with one ward and see how it works. The ideal would be the same group of people to be attached to the same ward all the time.
Problems, patients move around ward to ward, and how to gather the information to be given out to the families.