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Stereophonics – Wrexham Gig – Information & Guides

The STEREOPHONICS are playing at Glyndwr University Racecourse, Wrexham on 02/07/2016 this page has the ticket holder guide as issued by Seetickets / the promotors.

NEW: FAQs on Wristband Exchange

What time is wristband exchange open?

Friday 5pm to 9pm

Saturday 1pm until 10pm.

Can I collect my wristbands for all the people in my party?

Unfortunately, no. Wristbands will be locked onto each individual person’s wrist. This prevents wristbands getting lost or stolen, which we would be unable to replace. It is also a measure against fraud and ticket touting.

My friend bought my ticket, do they have to be with me when I go through wristband exchange?

Technically no, the only issue you may have is if there is a problem with your ticket, we’ll need to speak to the person who purchased them. This is very rare, and we can deal with this on the day, just make sure you have some way of contacting them.

Why do I have to have a wristband? I already have a ticket?

Customers from different seating/standing areas will access communal areas for concessions and toilets. Showing a wristband when passing through access gates is far easier for both the customer and venue than constantly requesting to see your ticket, and avoids bottlenecks and queues waiting for people to find their ticket in handbags or pockets. It also prevents people passing tickets around to access different areas as wristbands aren’t able to be exchanged between people. As the event is sold out, this is something we need to consider to keep you safe.

Why didn’t you just send a wristband out with the ticket?

Unfortunately, wristbands can be easily fraudulently copied. If we had sent these out alongside your ticket, we ran the risk of people who’d want to copy them getting hold of them and producing their own. Your ticket will be scanned for its validity at wristband exchange, when you will progress to have your wristband locked on your wrist.

If I collect it on Friday, do I really need to wear it until Saturday night?

We’ve purchased festival style fabric lockable wristbands. You’re therefore able to shower in them and go about your daily business. If you do however have a job that does not allow such wristbands that you have to go to on Saturday, we recommend collecting prior to entering on Saturday instead.

I don’t want to collect it on Friday. I’m at the pub watching the match/I don’t have a babysitter…

That’s fine! Come as you’re entering on Saturday. If not a single person exchanges on Friday, we’ll still get everyone through on Saturday. Friday exchange is there as an additional option, for those local and keen on getting their wristband exchanged, especially if they’re wanting to arrive during peak times on Saturday. It’s merely an option, so don’t worry if it doesn’t work for you.

You’re going to have 20,000 people turn up at once…

Whist the wristband exchange is open for 13 hours in total this does not mean we need 13 hours to get all customers through. These timings were chosen for customer convenience. We’ve analysed a lot of data, including previous Stereophonics stadium customer arrival times, local audience patterns, postcode analysis of ticket purchasers etc. This combined with the many years of experience of the many teams involved, gives us the ability to estimate audience arrival patterns. There are many external factors that can affect this, weather, travel disruption or a quarter final Euro’s game for example, however, this has all been taken into consideration when planning our staffing provisions. We don’t want you queueing any longer than needs be.

Why not just give wristbands out at the gate?

The layout of the venue, bordering onto a busy main road, with carparks surrounding it, gives limited space for queuing areas. Therefore, instead of having large slow moving queues that could potentially overflow, we’ve split the ticket check/wrist banding and entrance searches into two different areas. This will create two separate smaller, fast moving queueing systems. The location of the wristband exchange in the sports ground is a neighbouring building on site, so there is a minimal walk between the two areas.

But I’ve never had to do this at any other gig I’ve been to?

This isn’t a normal venue. It’s the first gig here in 30 years, and it’s not purpose built like many stadiums you’d usually attend. We do, however, have a passion for making this venue work and getting more events like this to Wrexham, so have used techniques and tricks learnt over many different types of events to get this venue to work.

That’s all great, so you’re guaranteeing there’ll be no queues and we’ll just sail straight on through?

We’re afraid not, and we’re not going to lie to you! Any large scale event of this capacity has some element of queuing. We’ve been there as customers and we’ve been there as operators, processing 20,000 people safely around a venue takes a bit of time, and we’ll never compromise your safety to speed things up. If you arrive during peak times, you’ll inevitably queue for longer than those who come during quieter periods.

So what can I do to queue as little as possible?

Read as much info as you can about the event before you arrive. If possible, try and attend during none peak hours. The majority of you won’t be able to or won’t want to, hence they’re the quieter times, but if you can, do. Have your ticket out ready at wristband exchange, those extra minutes hunting it out of your bag takes up a lot of time when it’s multiplied by a lot of people. Take and keep hold of the map you’ll receive when collecting your wristband, it’ll tell you where to go from there. Take notice of signage. Don’t bring prohibited items. You’ll only get stopped at the search gate.

I am registered disabled or have a medical condition that I think will prevent me from being able to do this.

If you have not done so already, please contact customerservices@kilimanjarolive.co.uk who will be able to discuss your specific requirements directly.



Ticketing Information
There is no age restriction for the event; however under-16s will need to be accompanied by a responsible adult aged 18 or over. Any customers bringing children aged 8 and under should speak to a member of the security team on entering the venue so that they can assist with advice on their safety and wellbeing during the event. Hearing protection available will not be suitable for young children, and must be specifically brought by parents/guardians and shown to security on entry.

Tickets for the event have now been sent out – please do not lose them. All tickets are sent recorded delivery and as such no duplicates can be issued.

Any ticketing issues should be raised with the ticket agency your tickets were purchased through in advance of the event as problems will not be able to be rectified on the day.

Any customers with accessibility requirements should contact customerservices@kilimanjarolive.co.uk prior to the event to allow us to cater to your specific needs.

Travel Information
Planning how to get to and from Glyndwr Racecourse Stadium is vital to your enjoyment of the day. Where possible, we encourage all customers to journey to the stadium on foot, by car share, or via local transport. This allows the carbon footprint of the event to be reduced, as well as causing less disruption to local residents and the local area.

The address of the venue for this event is: Mold Rd, Wrexham LL11 2AH

Pre-Paid Parking and Disabled/Accessible Customers Drop Off Point:
From the North
Leave the A483 from Chester at Junction 5 Wrexham, take the first exit off the
roundabout and keep left towards Plas Coch Road then follow the event signage
From the South
Leave the A483 from Oswestry at Junction 5 Wrexham, take the third exit off the
roundabout and keep left towards Plas Coch Road then follow the event signage

Park & Ride
From the North
Leave the A483 from Chester at Junction 4 A525 Ruthin, turn left towards town
centre and follow Park & Ride signs
From the South
Leave the A483 from Oswestry at Junction 4 A525 Ruthin, turn right towards town
centre and follow Park & Ride signs

Tickets for the carpark adjacent to the Stadium are available at

Should you require a disabled parking space, please order your parking pass via this link and inform customerservices@kilimanjarolive.co.uk of your booking

Park and Ride
A Park and Ride bus service will run between the Council’s office on Ruthin Road and the stadium. Parking will be charged at £5, with bus rides to and from the stadium free of charge.

Disabled/Accessible Customers Drop Off Point
There will be a disabled drop off point located on Crispin Lane. Please follow
the road directions for parking and road signs on the day of the event.

Local Transport
Please visit www.arrivabus.co.uk for information on local transport and

Event Information
All tickets must be exchanged for an event wristband prior to entry into the Stadium. Wristband exchange will be situated in the Sports Centre located in the grounds of Glyndwr University, behind the stadium. This will be clearly signposted.

Wristband Exchange will be open during the following times only:
Friday 1st July – 5pm to 9pm
Saturday 2nd July – 1pm to 10pm

Wristbands will be colour coded dependent on the area you selected when purchasing your tickets. All entrances into the Stadium grounds, as well as gates into the stadium will be colour coded in relation to your wristband. If you are unsure at any time, please refer to the maps located around the site, or speak to a member of security who will be happy to assist.

Gates for the event open at 3pm. Should your ticket have arrived printed with a 4.30pm gates time, this information is a printing error, and all customers will have access from 3pm. When planning your day please ensure you leave enough time to exchange your ticket for a wristband as well as queuing for entry.

Stage times are as follows, however, are subject to change:

UPDATED Monday 27th:

Gates: 15:00
The Ramona Flowers: 16:00-17:00
Pretty Vicious: 17:00-17:30
Catfish and the Bottlemen: 18:00-19:00
Stereophonics: 19:40-22:00

Gates: 15:00?
Ramona Flowers: 16:30?
The Pretty Vicious: 17:25?
Catfish and the Bottlemen: 18:30?
Stereophonics: 20:00

Food and drink will be available to purchase throughout the event from 3pm once you have entered the Stadium grounds. Any food or drinks purchased outside of the stadium will not be able to be brought in with you, with the exception of unopened bottled water up to the size of 500ml. To purchase alcohol, a strict Challenge 25 policy will be enforced on all bars. If you are lucky enough to look under 25, please ensure you bring a government issued form of ID; photo driving license, passport, military ID or PASS hologram ID.

Whilst some bars/catering outlets will be accepting cards, some will be cash only. We advise bringing an appropriate level of cash to the event to cover your expected levels of food, drink and merchandise purchases.

Prohibited items include knives, fireworks, explosives, smoke canisters, aerosols, air-horns, noisemakers, flares, weapons, dangerous or hazardous items, illegal substances (including former legal highs), laser devices, umbrella’s, bottles, glass vessels, cans, poles, or any article that may be used as a weapon and/or compromise public safety or which may pose a hazard or nuisance to any other person, or any article to be used for a commercial or a charitable purpose. Any person in possession of such items will be refused entry to or ejected from the Ground, and will not be issued a refund.

Camping/Foldable chairs will be prohibited from being brought into the the event. If your tickets are for Pitch Standing, please note a limited number of seats will be available for rest bite if required, please request their location from a member of security.

If you manage to lose anything during the event, inform a member of staff or security as soon as you’re able. They’ll be able to find out if it’s already been handed in, and if not, take details so we can try and reunite you with your property as soon as possible. If you don’t realise until you’re home, we’ll store all lost property for 7 days, please contact live.events@glyndwr.ac.uk or 01978 293293 between Monday and Friday to enquire
whether your item(s) were found.

Smoking is not permitted within the stands or pitch inside the stadium. Please follow signage to direct you to your closest smoking area.

Official Merchandise will be available to purchase within the stadium grounds. Please note no official merchandise will be sold outside of the stadium grounds.

Any non-professional cameras (no large lenses) are fine to bring to the event,
however, ipads, selfie sticks and go pro’s are not permitted.

If you have any medication you require during the course of the event, where possible please bring in sealed packaging. Please inform a member of security during entry. If you have any special medical requirements please contact customerservices@kilimanjarolive.co.uk

There will be use of strobe / stroboscopic lighting, smoke and pyrotechnics special effects during this event. If this is a potential health issue for you, please contact customerservices@kilimanjarolive.co.uk to discuss it further.

There will be no cloakroom at the event, so please only bring clothing and items appropriate for your needs during the event. If you are planning in staying locally overnight, please check into your hotel and leave baggage there prior to arriving at the concert.

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