Wrexham Training Provider Receives Award For ‘High Quality Training Services’

Wrexham Council training provider, Itec, has received an award for its ‘high quality training’ services.

Itec received the award from Wales Trade Union Congress (TUC) Cymru for delivering mobile technology training to union members.

The award was presented to the Wrexham team at a ceremony held recently in Llandudno.

Bernice Waugh, from Wales TUC, presented the award and commented: “Wrexham Itec met the Wales TUC sixteen good practice criteria for working with unions. Wrexham Itec showed that they considered union learners in the design and delivery of the courses.”

She added: “The award is intended to be a beacon of quality for union learning reps, and the many learners who will go through the union learning route.  Congratulations to all the staff at Wrexham Itec who worked hard to make the courses a real success.”

The unions first became involved when workers in the Housing Service identified that they were having difficulties with the introduction of hand held devices to the the repair services.

Marie O’Mara, UCATT (the construction union) project manager said: “The introduction of mobile technology to streamline the repair service was extremely daunting for some of the workforce. Some people were really struggling with the devices.”

With the support of managers, Marie, with union learning reps and Claire Betteley from Wrexham Itec spoke to operatives about courses to support the introduction of the new technology.  The courses were a great success and the learners received Essential Skills Wales Certificates alongside building their skills and confidence in using the new devices.

Speaking about the course, one of the learners said: “The tutors geared the course around us and they were really flexible with all our work commitments.”

Wrexham Council’s Lead Member for Education, Michael Williams, said: “I’d like to congratulate the team at Itec on winning this award. Itec are passionate about inspiring others to learn and achieve and it’s great to see that this has been recognised by the TUC.

“It’s clear that staff from the Housing Service have been enthused by the training and I would encourage others to take advantage of the opportunities and support that Itec’s mentors can provide. It will benefit not just them as individuals, but their whole organisation.”