Posted: Sat 26th Sep 2020

Wrexham Trading Standards issue warning after reports of scam Netflix email targeting residents for people living in or visiting the wrexham area
This article is old - Published: Saturday, Sep 26th, 2020

Wrexham Trading Standards have been made aware of scam emails claiming to be from Netflix currently being sent to members of the public.

The email, which uses the Netflix logo, states “Unfortunately, we are unable to approve your payment for your next subscription cycle”, and you are then asked to update your payment information by pressing the button below.

It then asks people to update their current billing information.

However this is a scam and don’t click on any links within the email.

This is the latest in a number of scam emails that are doing the rounds – including a fake email that has also been reported to Wrexham Trading Standards.

Cllr Hugh Jones, Lead Member for Communities, Partnerships, Public Protection and Community Safety, said: “Please don’t get caught out, and be extra cautious about giving out any personal information.

“Always take the time you need to identify whether something could be a scam first.

“If still you’re not sure, get in touch with the brand or company directly.”

The following advice has been issued to help residents stay scam aware:-

STOP – Taking a moment to stop and think before parting with your money or information could keep you safe.

CHALLENGE – Could it be fake? It’s OK to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.

PROTECT – Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.

The National Cyber Security Centre (NCSC) created the Suspicious Email Reporting Service which makes it easy for people to forward suspicious emails to them.

The NCSC will then analyse the suspect email and any websites it links to.

If you have received an email which you’re not quite sure about, you can forward it to the Suspicious Email Reporting Service by emailing

If you think you may have been the victim of fraud or cyber-crime, you should report this to Action Fraud via their website or by calling 0300 123 2040.

Action Fraud is the UK’s National Fraud and Cyber Crime Reporting Centre.

Consumer advice can be obtained from the Citizens Advice Consumer Service. They can be contacted on 0808 223 1144 (Welsh) or 0808 223 1133 (English).

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