Wrexham Glyndwr University Increases Student Satisfaction to 85%

Student satisfaction at Wrexham Glyndwr University has increased by 5% in the last year.

The latest National Student Survey results revealed an overall score of 85%, with the University ranking top in Wales for assessment and feedback, timetabling, building confidence and personal development.

Wrexham Glyndwr University was also second in the country for advice on choices and study support, and saw a rise in satisfaction in communication and personal development.

Among the top-performing areas were Subjects allied to Medicine (100%) – ranked joint first in the UK – and Nursing (96%), which was number one in Wales and joint fourth in the UK.

Academic Studies in Education (98%), Marketing (92%) and Anthropology (85%) were best in Wales, and Mechanical, Production and Manufacturing Engineering (87%) and Design Studies (85%) were second in Wales.

The news comes at an important time for the university, with thousands of pupils across the region preparing for their A level results.

Vice Chancellor, Professor Maria Hinfelaar, said the positive NSS scores show the institution is moving in the right direction under its five-year strategy.

“To see a 5% points increase in overall satisfaction is very positive news and shows how hard staff are working to further improve the student experience here in north east Wales,” said Professor Hinfelaar.

“Our students are at the heart of everything we do, which is why we will continue to strive for better. For now, we look forward to welcoming new students in the coming weeks and those who are returning to us after the summer break.”

She added: “This is an incredibly busy time of year for us, as school and college pupils across the country prepare for their A-level results.

“Our admissions team is on hand with help and advice for anyone concerned with their grades or in need of support – please don’t hesitate to get in touch or visit our open day on August 20.”

Across the UK, the response rate to the 2016 survey was 72%, slightly higher than the previous two years, with 312,000 taking part. The survey was undertaken by final year students from 155 HEIs, 190 FECs and 13 alternative providers of higher education.

Dr David Blaney, Chief Executive of HEFCW, said: “After remaining steady at a high level, we are pleased to see that overall satisfaction has edged even higher in Wales. We know there is some excellent work going on at universities to make university teaching even better and to improve the experience students have of higher education.

“Students should continue to have confidence in the ability of Welsh HE providers to deliver quality education in line with student expectations.

Universities Wales spokesperson Olivia added: “The NSS results are testament to the hard work Wales’ universities continue to put in to delivering the best possible student learning experience.

“These results reflect the positive interaction between staff and students that focuses on the key issues that are important to them, such as academic support and learning resources, that have increased significantly this year.

“We will continue to work with our students in making the coming years even more positive, and continue to build towards becoming the country with the highest satisfaction rates in the UK.”