Wrexham Council to Expand Online Services

Residents across Wrexham will soon be able to access more Council services online as part of an expansion of the authority’s digital agenda.

The move to provide additional digital services comes as part of the local authority’s proposals to save £5 million in its 2017/18 budget.

Wrexham Council’s website already offers ‘My Account’ for residents who want to access their council tax online, set up a direct debit, change their address or apply for council tax and housing benefits.

My Account is available 24/7 and offers a ‘secure and personal account’ online.

The online option is also seen as quicker and easier to use and means customers don’t have to take time out to make a phone call or visit the Contact Centre in the town centre.

Over the coming months My Account will continue to be developed with more services added such as reporting fly tipping, potholes or dog fouling.

Online forms will be developed to allow customers to report a range of issues and apply for various services. These forms can be submitted directly into Wrexham Council’s IT systems rather than having to be input at a later date making it more efficient and quicker to deal with.

Customers are also able to sign up for email alerts which keep them up to date with what’s going on at the Council.

News about businesses, Young Wrexham, voting, registering to vote Welfare Rights, news and events, update on the HMP Berwyn, What’s on, Local Development Plan,planning applications, school admissions and transport, carers, severe weather updates and a bin day collection reminder are just a few of the services that customers can receive an email update about.

Customers can receive a link to the online residents magazine, formerly known as Connect. Providing this on line has already saved the Council £15,000 annually.

There’s also plans to make Contact Wrexham appointment only for more complex enquiries which will make sure the correct person is available to help and will reduce waiting times for other visitors.

Visitors to the Council’s website will soon be able to access online help with a web-chat option planned for the future.

Cllr Bob Dutton, lead Member for Corporate Services and Health & Safety, said: “These are exciting times for the Council. When we make improvements to our digital services not only do we save money but we also see improvements to efficiency such as shorter waiting times and access to services online etc.

“We already have completely online services such as applying for a Blue Badge or reporting a street light failure. Residents can now watch Council, Executive Board and Planning meetings live online via webcasting system which we have continued to invest in and hope to roll out to cover the scrutiny process.

“It is important however that we recognise that not everyone will want to go online or be able to and, where this is the case, we will have Customer Advisors on hand to offer support and advice to Customers. ”

Improving the digital services on offer are part of the £5 million savings proposed under the Difficult Decisions budget consultation for 2017/18 which includes increased income generation, restructuring some services and working efficiently to improve service delivery.

Members of the public, organisations and businesses can take part in the consultation online at or by picking up a hard copy from council buildings.