Workers who commute from Wrexham to Chester Business Park every day via bus have complained that they are often left waiting too long to get home after work due to an unreliable bus service.
Nicola Burns, who works on the business park but lives in Wrexham, said there have been issues with the Arriva No 1 service for several months.
She said: “The majority of us finish at 5pm and the problem starts because the 5.08 service arrives five minutes early at 5.03 not giving everyone enough time to catch it.
“Then, when the 5.22 comes it’s too full and the driver usually just goes straight past without picking anyone up. When the 5.35 turns up you can finally get on but you can’t sit down. There’s usually a blind gentleman who gets on that service with his seeing dog and can’t get a seat.
“It’s got worse over the last four months and means getting into King Street at 6.15pm and quite a lot of the girls I work with miss their connections as a result. I’m concerned that it could leave them in a vulnerable position during winter as if they miss their connection they’ll have to walk several miles home in the dark.
“I’ve written a letter of complaint and sent one to my local MP about the issue.”
Another worker on the Chester Business Park got in touch with us via our contact form to report similar issues, they said: “I finish work every night at 5pm on the Chester Business Park; the first bus to show up was at 5.22pm which was full and I was unable to get on as the driver drove past!
“I finally got a bus at 5.45pm, this has been going on for weeks and there are a number of us that are getting really angry about this
An Arriva spokesperson said: “The Chester Business Park to Wrexham service does get particularly busy at certain times of the day. We value our customers’ feedback and will monitor the service closely over the next two weeks to ensure we are doing all we can to provide a reliable service.
“Where possible we will look to operate double deck vehicle on the busy 17:22 service to allow more customers to board and reach their destination in time to catch connecting services.”
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