‘Weaker Signal Than Usual’ Sees Return of Wrexham’s 4G Problems

Wrexham’s infamous issues with mobile coverage have returned for some users – with an investigation into a local fault due to take place.

Despite Wrexham seemingly moving into the 21st century, over the past week there have been a number of complaints about the lack of phone signal and 4G coverage across the area.

The problems have mainly affected the town centre, however residents from areas such as Brymbo, Rossett and Gwersyllt have also struggled with connection outside of wifi.

@wrexham @EE anyone know the best mobile service in Wrexham. EE is awful, rarely 4G except in centre, 3G slower than T-Mobile 5 yrs ago 😠

— Jonny (@Jonsonton) August 29, 2016

@wrexham in tanyfron/Brymbo. On EE. In and around town can get 4g, in the house can get 3g, H. Outside can only get g. How does that work?

— Chris Bradshaw (@cbradshaw1984) August 30, 2016

@wrexham no 3G on EE in Tanyfron, never mind 4G. But the mobile phone companies still charge us for these services and get away with it

— Michelle parsonage (@michellequo) August 30, 2016

Issues with network connection and lack of service in Wrexham have been well documented, with initial problems first raised early in 2014. At the time it was explained that the problems had been caused by a technical fault, with applications later submitted to upgrade several masts across Wrexham.

The problems has generated support from local politicians from various parties, who have all called for more to be done to ensure reliable coverage in Wrexham.

In January 2015 Conservative campaigner Andrew Atkinson held a meeting with the then Secretary of State for Culture, Media and Sport, Sajid Javid to address Wrexham’s 4G woes.

More recently Clwyd South AM Ken Skates called on on regulators and phone companies to act urgently to address loss of services in Wrexham and the Dee Valley

Despite more problems recorded locally with masts, in spring 2015 Wrexham finally moved into the 21st century with many mobile users finally having access to 4G and somewhat reliable coverage.

However for residents in some parts of the county borough the problems have persisted, with the past few weeks causing particular problems for some mobile users.

Speaking to Wrexham.com about recent coverage issues in the area, an EE spokesperson said: “We’re aware that residents in the Wrexham area are receiving a weaker signal than usual.

“Our engineers are visiting a local site to investigate a fault and they will be working to restore a normal service as quickly as possible. We apologise to any of our customers who are affected.”