Wrexham Town Policing Team and Wrexham Trading Standards are reminding residents to be cautious when dealing with cold callers at their door.
This follows a number of incidents in the Rhostyllen area where a trader was cold calling offering grass cutting services.
On one occasion the trader returned to an address even though they had been told no previously.
On another occasion a resident felt intimidated into agreeing to have work done.
Advice from Wrexham Trading Standards is never to agree to work being done on your property as a result of cold calling. If you do need work doing contact known reputable traders for a written quote.
For any purchase of goods or service of more than £35 made at home you are entitled to a seven day cooling off period and must receive a written notice explaining your cancellation rights. If you do not receive the notice the contract can’t be enforced against you.
The law requires a trader to leave if a householder asks. If you receive a visit and are not comfortable with the caller ask them to leave. If they ignore your request contact the Trading Standards Service.
Trading Standards say “We advise consumers to avoid dealing with any trader who contacts them out of the blue.”
They also offer the below advice:
- Say NO to unsolicited contact by any trader whether by telephone, letter or personal call.
- Insist on using your seven day cooling off period and don’t pay any money or allow any work to be done until you have had time to think and discuss it with someone you trust.
- NEVER PAY CASH- you can trace a cheque.
- Use reputable, established companies, ask neighbours and relatives for recommendations
If you would like further advice please contact the Trading Standards Service on 01978 292045. Report any suspicious activity or suspicious caller to Police – dial 101 for non urgent calls – dial 999 in an emergency.
Picture: Some longish grass.