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Reminder there is ‘zero tolerance’ for abuse of recycling centre workers after ‘some residents’ cause issues

The council have taken the unusual step of highlighting an obvious policy – zero tolerance of abuse of staff.

Wrexham Council have said along with FCC Environment, their waste management partner in Wrexham, they want to remind people they take a ‘zero tolerance’ stance to abuse of staff at recycling centres.

WCBC said, “Any physical or verbal abuse of our staff simply won’t be tolerated. Anyone found to be abusive towards our staff will be banned from our recycling centres and may be reported to the police.”

“Please respect our staff at all times at the household recycling centres. Verbal and physical abuse towards our staff is unacceptable, and not something that they should experience as they go about their job.”


A quick ‘do this’ and ‘dont do this’ image set was also released:

It is unclear what specifically has prompted the unusual warning, however actions by ‘some residents’ was referenced.

The council added, “On the whole, we find that local residents are very friendly during their visit and appreciate that items need to be sorted into the correct areas for us to recycle and process items effectively.

“However, it’s a shame that on occasions some residents haven’t shared this view and felt it was acceptable to abuse our staff – it’s not.”



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