Phone payment system launches ahead of upcoming green bin collection charge

Residents in Wrexham who want to continue having their garden waste emptied can now make card payments for the upcoming collection charge over the phone.

The annual fee will come into place on August 31 and will cost £25 per green garden waste bin per-year. Anyone who has not signed up by the end of the month will no longer have their garden waste collected.

Wrexham Council has now launched a system to allow for card payments over the phone, with an online payments expected to start shortly.

The £25 annual fee was due to be introduced back in April but was suspended due to the Coronavirus restrictions and the closures of the Household Recycling Centres.

Those who paid earlier in the year for the service don’t need to do anything and you will receive a full 12 months service until August 31, 2021.

Darren Williams, Chief Officer Environment and Technical, said: “Having confirmed the new start date of August 31, we’re now able to accept new payments from anyone who hasn’t already signed up for the service.

“We will also be able to accept online payments soon and will let you know when this is available. We’ve managed to keep the charge as low as possible, £25 per garden waste bin per year, which is less than many other authorities in England and Wales.

“If you paid for the service earlier in the year you will automatically receive a full 12-months service from the new start date.”

The local authority has also issued the following advice on green bin collections:-

I haven’t paid for the garden waste service but now want to sign up

We expect to be able to accept new payments shortly, but we haven’t got a confirmed date for this as of yet. We’ll be in touch through our news blog and social media channels with more details when we have them. The simplest way you’ll be able to pay is online at a time that suits you. If this is not possible, you’ll be able to call the contact centre to make a payment by card. New customers will receive an updated sticker which will state the contract year as ended August 31, 2021.

I don’t want to have a garden waste bin anymore

If this is the case we’ll pick it up. You will be able to go online to MyAccount and either login or sign up to ask for it to be taken away. We’ll collect it, but it won’t be straight away so please be patient. If in the future you change your mind and wish to pay to have a green bin emptied you will have to buy a new bin if you’ve already sent yours back.

I don’t want to pay but want to keep my garden waste bin

That’s fine. You can keep hold of it for the future but we won’t empty it. If you do decide to pay for your green bin to be emptied in the future you also won’t have to pay for a new green bin.

Anyone who wants to register can do so by calling 01978 298989 to make a card payment.