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O2 users across Wrexham affected by signal outage

NOTE: This content is old - Published: Thursday, Dec 6th, 2018.

O2 customers across Wrexham have been affected by a service outage this morning – however signal and 4G services for some have returned to normal.

As a result users have been experiencing issues with 3G and 4G services, with others unable to make calls or send texts.

In statement released by the company this morning O2 say: “One of our third party suppliers has identified a global software issue in their system which has impacted us. We believe other mobile operators around the world are also affected.

“Our technical teams are working with their teams to ensure this is fixed as quickly as possible.

“We’d encourage our customers to use Wifi wherever they can and we apologise for the inconvenience caused.”

A tweet sent out this morning adds: “One of our 3rd party suppliers has identified a software issue in their system. Our technical teams are working extremely hard to resolve this.

“We’d encourage you to use Wi-Fi wherever you can and we are really sorry.”

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