Posted: Wed 26th Feb 2020

Moneypenny joins the Good Business Charter

Wrexham.com for people living in or visiting the wrexham area

Moneypenny, the world’s leading outsourced communication provider, has signed up to the Good Business Charter (GBC).

The company, which is based on the Western Gateway in Wrexham, manages 15 million calls and live chats annually for 13,000 businesses, from sole traders to multinationals, in the UK and US.

It has now joined the likes of Deloitte, Capita and Richer Sounds to sign up to the GBC, which exists for all companies and charities with 10 employees or more across all industries and sectors and works through a simple online self-certification process.

The GBC has been set up by a charity called the Good Business Foundation and accreditation will be free for all companies in the first year.


It seeks to raise the bar on business practices for employees, tax, the environment, customers and suppliers.

Chairman of the GBC board, Simon Fox, said: “The Good Business Charter brings together 10 standards, most of which already exist, but in separate places. We have bought them together to give a coherent overall position for businesses to aspire to.

“We believe that the GBC has enormous potential to change business practice for good. We hope that because of its simplicity and cost effectiveness, it will quickly gain support.”

Joanna Swash CEO of Moneypenny, said: “We’re excited to be an early member of the Good Business Charter, a movement to inspire and motivate good business practice. Being inclusive and responsible, in every sense of the word, is at the very heart of our business at Moneypenny.

“Looking after our growing team of more than 750 brilliant people is of paramount importance and our entire business model has been built around this and we are always reviewing how we conduct ourselves as a business.

“Having happy, productive and engaged employees ensures we have happy clients and Moneypenny is regularly referred to as one of the happiest workplaces in the UK. We are also proud to have be recognised as one of the Sunday Times ‘Best Companies’ six times.”



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