Moneypenny showcases and demystifies artificial intelligence in new ‘Tech Garden’

Moneypenny has opened its unique ‘Tech Garden’ to showcase its ‘expanding innovative and cutting-edge technologically-led services’.

The company say the space has been created by designers and technicians to show clients the various Artificial Intelligence (AI) driven services that businesses of all shapes and sizes can benefit from.

Moneypenny say the Tech Garden’s mission is to encourage discussion about the possibilities that AI can offer their clients and how it can improve their own customers’ experiences – allowing a choice between ‘advanced technical solutions, people driven solutions, or a seamless combination of the two’.

The company say they use AI on a daily basis within its internal systems ‘to become 190,000 times smarter every day’, explained as  ‘each of the annual 15 million client communications generate five learnings which are then used to make the services even more efficient’.

This summer will see the launch of Moneypenny’s new digital voice recognition switchboard, will be integrated with IBM Watson and Amazon Polly software for text to speech recognition. The switchboard will be developing with natural language facility and eventually with sentiment analysis – which means in theory the technology will understand how callers are feeling.

Joanna Swash, MD of Moneypenny, said the company is “delighted with the Tech Garden and how it brings to life and demystifies how we use AI every day to improve our services”.

“Over 90% of the businesses that work with us would never have access to this communication technology on their own, but they’re accessing it every day, via our services,” she added.

“We are rigorously testing all our new technology to ensure we maintain our exceptional customer experience.”

Advancements with AI could also see changes to the live chat service currently offered by the company.

Joanna continued: “Currently our Live Chat is powered by people, but we are testing chat bots with Microsoft to help improve the efficiency of our service so that AI can recognise simple questions and our people can then focus on more complex queries.

“We have found that one in three chats result in new business leads and enquiries, so it’s a huge area of growth for us and our clients.

“The key here, is that all the Moneypenny products are tailored specifically to what a business needs. This makes us surpass all clients’ expectations and this combination is our unique strength.”