‘iWantGreatCare’ Initiative Launched At Wrexham Maelor Hospital

Patients at the Wrexham Maelor Hospital will be able to leave their feedback and detail their experiences thanks to a Welsh Government-backed pilot scheme.

The initiative, which has been welcomed by local Assembly Member Lesley Griffiths, will see Betsi Cadwaladr University Health Board working with the iWantGreatCare project to test a new, robust way of collecting feedback from patients who use the hospital’s services.

iWantGreatCare is an independent company which collects reviews and ratings from patients, carers and families about NHS hospitals, GP surgeries, doctors, dentists, physiotherapists and clinics.

During the pilot, when patients are discharged from certain services at Wrexham Maelor Hospital, they will be asked to complete an online survey or feedback form to rate their experience. This feedback will be reported in real-time so issues can be acted on immediately.

Wrexham AM Ms Griffiths said: “iWantGreatCare offers the ideal opportunity for patients to provide their valuable feedback and describe their experiences of the Maelor Hospital’s services.

“Every NHS patient deserves the very best treatment and this independent, open and transparent procedure will enable the hospital to respond and act swiftly to deliver service improvements.

“The Maelor Hospital will be one of the first in Wales to experience the new scheme. I hope it will have a positive impact and ultimately benefit patients in Wrexham.”