Broadband Issues Hit Wrexham & North Wales

Major issues are hitting some broadband users this morning in North Wales.

Update 10:30am: Going by our router and various tweets / messages to us it appears the problem is being fixed, as the internet is back working!

Update 9:43am: Sky say “Engineers have identified the cause of the issue and replacement equipment is being sourced.”

Original information…

Issues were first reported just before 6am, with both ADSL and FTTC products from Sky affected.

The official notice from Sky reads: “Broadband and Talk problems in North Wales You might not be able to get online or make/receive phone calls due to a problem in your local area.”

“We’re working on fixing the problem and we’ll provide an update on this page once we’ve discovered what is causing the fault. We’re sorry for any inconvenience caused.”

Fibre products are also affected: “Fibre Broadband problems in North Wales You might not be able to get online at the moment due to a problem in your local area. Our technical teams are working hard to fix the problem and we will provide an update on progress soon. We’re sorry for any inconvenience caused.”

Our twitter feed has lit up with people unhappy with the drop in service:

@Spoonatron @wrexham it's been off most of the night…… My plans of course work out the window

— Kate (@TaffyKate) October 27, 2016

@SkyUK I been p****g about fault finding hours only to find all north Wales sky is down.Ever heard of tweeting issues? @wrexham

— Darren (@Griffdaz) October 27, 2016

@wrexham no sky broadband in Llay either this morning what's going on @SkyUK thank goodness for 4G

— Amy Lynch (@amyjaynelynch) October 27, 2016

Multiple exchange outages across North Wales for @SkyUK customers, including those in @wrexham . No broadband or incoming / outgoing calls.

— Marcus Jones (@MarcusJonesWxm) October 27, 2016

@danielkg88 @wrexham @SkyUK got no sky broadband summerhill

— Lisa (@hamill_l) October 27, 2016

@danielkg88 @wrexham @SkyUK No broadband around Hightown area.On & off for the last few days.Time to switch.

— Andy Jones (@andyjones2390) October 27, 2016

@wrexham Anyone in Ruabon got no landline/broadband? @SkyUK don't open til 8am

— Daniel D-G (@danielkg88) October 27, 2016

Top pic: One of our routers… with the amber light of doom.