A bride-to-be who was hoping to hold her dream wedding reception at the Wynnstay Hotel has spoken of her disgust after being left £854 out of pocket by the hotel’s closure, just three weeks before her wedding.
Liz Williams, 28, from Pentre Broughton is getting married to her partner Ian Matthews on July 29th and had booked her wedding lunch at the Wynnstay.
However, last Thursday she was left in a panic as she found out about the hotel’s closure after a call from her partner’s sister, who had read the news on Facebook.
Now Liz has called the conduct of Llangollen Hotels, run by Stephanie Booth as “disgusting” after the company told her she may never see her money again.
She explained: “After I heard about the closure I tried calling the Wynnstay, but obviously there was no-one there, so I then called the Wild Pheasant who said they knew nothing about it.
“Eventually I got through to the Bryn Howell who confirmed that the chain had gone into administration.”
The following day after several unsuccessful attempts to contact Llangollen Hotels, Liz was then told that they would be holding a meeting and could hopefully offer her an alternative venue and would call her later that day.
Having failed to contact her by 7pm Liz began checking bookings at the chain’s hotels and found that the Chain Bridge in Llangollen was the only one available.
She said “I eventually got called by someone from the company on the Saturday who offered me the Chain Bridge, but for an extra £400. I was unsure about going to the place anyway as it looks like something out of Fawlty Towers.”
To add to her woes the administrators KMPG said that if she did not take the alternative she may well lose out on the £854 she had already paid.
Liz told us about the stress the situation has caused her and said: “Disgrace is the only word I can use to describe how I feel about Stephanie Booth and her company, a fortnight before your wedding is when you’re supposed to be excited about your big day, but this has spoilt all that.”
However, Liz’s wedding has been saved by Rossett Hall who offered to price match the £20.50 per head that she was set to pay for lunch at the Wynnstay.
She said: “I can’t praise Rossett Hall enough for all they’ve done, they’ve been marvellous. I also called the Lion Quays and Ramada who were also very helpful.”
Liz is now finally looking forward to her big day, but her only hope of recouping her money from Llangollen Hotels is once the company’s hotels are sold off and the main debts paid, when she was told she may receive “a proportion” of her money back.