I live in Gwersyllt and used to travel into Wrexham to work on the 8.30 train. There were usually around 25-30 people on the platform each morning, but we rarely saw a guard, so all would have had free rides. Multiply this by 5 days per week, and the company were loosing £125 or so just on this train. On later trains you were slightly more likely to have your fare taken – but again, usually didn’t. Makes me wonder how much the company were loosing each year in total! Wrexham Central, unlike Gwersyllt station, has a ticket machine on the station, but as £1 coins frequently got stuck, I was reluctant to use it!
I would be quite happy to pay the £1 (or £1.10 return). It’s excellent value compared to the extortionate bus fare – it’s twice the train return fare for a one way bus ticket – but don’t see how passengers can be blamed if the guards can’t be bothered to collect the money.
A friend of mine once asked a guard why we hardly ever saw a guard, and was told that they have to get off the train so quickly at Wxm General, so have to have ‘cashed up’ by the time they get to Gwersyllt.
The company needs to get it’s own act sorted out before they start blaming customers!