[BeckyTotalFitness]

Hi Simon

We are not sure what criticism you are referring to, however all our team are welcome to reply to questions, comments and suggestions on our Facebook page. The whole team is extremely proud of our great facility here and are excited to be bringing Total Fitness back to Wrexham.

We do not tolerate any form of harassment, inappropriate language, sabotage by other gyms, defamation or spreading of lies and rumours on our Facebook page and anyone found doing so may have been blocked for this. We do however welcome feedback and are more than happy to have an open discussion with any genuine queries, as we have shown.

If you would like to send an email to [email protected] with your full name I can see if you are able to access the Wrexham Facebook page.

For any future complaints, it would be both quicker and more appropriate to contact us directly to discuss your questions and ensure the information you have (and are publishing) is correct. Please send your phone number to the email above if you wish to do so. We would be glad to clear up any issues you may have.

The membership in question was cancelled this morning without question, so we will assume this matter concluded unless otherwise contacted.

Thank you
Total Fitness

[BeckyTotalFitness]

Firstly, thank you for all your messages. We are available from 6am until 10pm in the club tomorrow, you are more than welcome to pop in or call up and we would be happy to clarify any concerns.

The £100 cancellation fee is incorrect information, we are not sure where this had come from and it is simply not true.

The photos you are describing were clearly labelled as ‘Sample Photos’ and were used to illustrate there would be a track, it was our intention to show track images of straight tracks, coupled with the written description of a ’20m Sprint Track,’ and a mock-up video tour of the full facilities on the website. We apologise for your confusion over the track, but we would have been more than happy to confirm exactly what was available here had you approached us at any time. We are extremely proud of our facilities here at Total Fitness Wrexham and have absolutely no need to overstate what is on offer.

We are very happy to discuss any further issues you may have, please do give us a call in the morning on 01978802020
If your friend would still like to cancel their membership, we would kindly oblige.

Thank you
Total Fitness Wrexham

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