The Clowncil blunders again!

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  • #161356

    Wrexham ITK
    Participant

    Recycling and bin collection calendars now available to download – postal copies no longer being sent out

    Cllr David A. Bithell, lead member for environment and transport, said: “As a growing number of Wrexham residents are now online via smartphones and tablets, we want to make sure residents are aware that they can get their waste and recycling collection calendars online.

    “It’s incredibly simple to do and won’t take five minutes of your time, but can save residents from missing bin collections.”

    A growing number of residents are now online – yes – but by no means all! Incredibly simple? Not if you don’t have access to the internet!

    Another massive blunder. You couldn’t make this up!

    #161357

    Matt
    Participant

    I think you are right – judging by the small numbers of people who bothered to fill out the online consultation – I can hardly even see smartphone and computer users bothering to navigate round Wrexham Council’s clunky and cumbersome website to fill out a multi-step web form with their post code to then have to download and then physically print off their own calendar.

    I’m not even sure if the whole process on the site – including the PDF are accessibility friendly for those who are visually impaired or have other disabilities that would make this access a whole lot more difficult than providing them with something physical.

    Then there are some particularly in the older generation who have never owned a smartphone or a computer and never will. They should be made available in physical form to those who can at least phone the council to request one.

    #161358

    zinger
    Participant

    What happened to the stickers that could be stuck on the bin? They worked.
    I opted for an email reminder which is great.

    Perhaps census forms should have a question asking about access to the internet. It would show a more accurate picture perhaps.

    #161360

    Wrexham ITK
    Participant

    Ah yes, I forgot about the stickers! That was a great idea and saves on postage.

    I know of older people who don’t have any access to the internet. The bin men will no longer be able to assume that no bin on the curb means the householder doesn’t want a bin emptied, they may just not be aware of the day.

    I guess their response will be that they can ask a relative, friend or neighbour to print one off, but there are problems with that. First, not everyone has a friend, relative or neighbour that they feel comfortable asking. Second, a lot of the “smartphone / tablet” generation that the Clowncil refer to also no longer have or need a printer, they access stuff directly on their device. And thirdly, even if they do know someone friendly with a printer, it is reducing the person’s independence.

    #161361

    BenjaminM
    Participant

    With the exception of Xmas and the New Year, it’s the same collection day every week. Hardly rocket science to remember.
    Or perhaps they could look out of their window?
    Seems like looking for problems where none really exist.

    #161362
    dagg
    dagg
    Participant

    I know what day my bins are emptied, but if I stood looking out of the window waiting for them I could be there for hours. I’ve known them to come around 7 in the morning and after 2 in the afternoon.

    #161365

    wrexview
    Participant

    Not necessary to print , just read and note pattern. Also take the opportunity to speak to your neighbours and even offer help to those who need it to return bins.

    #161366

    Wrexham ITK
    Participant

    Not everyone has visible neighbours – for example in rural areas (the same ones that sometimes have no internet). Also old people, the ones with no internet, have notoriously bad memories and often forget what day it is. They really haven’t thought this one through.

    Maybe the Councillors with their tax payer provided iPads have lost touch with reality.

    #161367

    Matt
    Participant

    Someone uploaded this photo to the local Facebook group the other day – made me laugh.

    bin day

    #161370

    MP1953
    Participant

    Doesn’t help those who don’t have internet access, but the easiest way to print this calendar is from the link below as far as I can see.

    As Matt says the other way is to register all sort of details with the council including your national insurance number ! of which I certainly do not want to give to the council !!

    https://www.wrexham.gov.uk/english/env_services/recycling_waste/calendar.htm

    The truth is incontrovertible. Malice may attack it, ignorance may deride it, but in the end, there it is.

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