Store 21 comes to Wrexham

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  • #71072
    Alunh
    Alunh
    Participant

    Benjamin is quite right. The only addition to this is if the shop categorically stated that it would provide a refund…then you would have a case.

    #71079

    Huw
    Participant

    What a load of crap this shop sells! If you like this sort of tat you’d be better off in Primarni!

    #71070

    zinger
    Participant

    Don’t they need to have a changing room to try things on though?

    #71067

    justjojo2011
    Participant

    Your statutary rights are only in play here if you have proof of purchase, which I assume you had, otherwise you wouldn’t kick up as much.

    @sammy 18196 wrote:

    I didn’t know that Greenwoods was going too, that’s a shame, it must be one of the oldest shops in the town. As for store 21, I finally got back into town to change the onesie for a smaller one, only to be told when they didn’t have one my size that I couldn’t have a cash refund and that I had to have an exchange instead. Oh no-way, I know it’s only a fiver but that’s not the point, it might have been £50 and I would have had the same answer. It’s a customers statutory right to a refund unless the good’s bought are marked faulty and say ‘no refund or exchange’ when you buy them. I’ve had this argument with a sports shop in Broughton previously and told them the same as I told Store 21, that their company policy is not above the law. I went through the bank on that occasion and cancelled the payment on my credit card, not as easy to do in Store 21 though as it was a cash purchase. I was in my lunch break so didn’t have the time to argue with them but I will be going back to demand the refund and if I don’t get it then it’s trading standards for me.

    #71093

    danofthewibble
    Participant

    There is no statutory right to a refund for an item that you simply don’t want. If it’s not faulty, you can argue but they don’t have to relent. All sales are final, buyer beware and all that. A good retailer will offer a refund if they want to, but it’s entirely their discretion.

    #71102

    Sammy
    Member

    Hi,
    Yes thank you for the input, I have looked into this previously with trading standards and yes it is tricky. There are however certain instances where stores are required to refund the money and others when they are not. If it is their policy not to refund on a cash basis then a notification should be clearly exhibited in a place where all customers can see it before they have made their purchase. However even if they have failed to do this a customer is not entitled to a refund if the item itself is marked faulty or non-returnable. If the item is not marked non-returnable and there is no notice displayed and it is not suitable say for instance because it may be marked a size small and when the pack is open it is clearly isn’t a size small, even though the label states it, (bearing in mind that there is a great variation between makes), but for example if there is room for two other people inside or if it’s that tiny that it won’t fasten and the store cannot offer a suitable alternative at the customers request then the customer has every right to expect a refund and any reputable company would comply.

    #71103

    Sammy
    Member

    I feel sorry for the poor staff there to be honest, I mean if they can’t treat their customers fairly then how are they going to treat their staff. I did hear that they have a high turnover of staff from a relative who lives in Rhyl. Once I’ve sorted the refund I certainly wont be going in there again. It’s not a good way to attract trade either is it? I worked in direct sales for over thirty years in one way or another and customer satisfaction should always be top of the list. Most store’s realise this and that is why they offer a no quibble refund. I don’t make a habit of returning goods but whenever I have in the past it’s never been an issue, aside from that one occasion in the sports shop. I suppose one shouldn’t be complacent about such matters these days and assume that all stores are going to up to the standard of their competitors but well as the old saying goes, ‘once bitten twice shy’.

    #71087
    Sheefag
    Sheefag
    Participant

    Thing is Sammy, from the retailers point of view, it’s just giving money away.
    You pick the wrong size, take it back and get your money back but what happens to that piece of returned stock?
    It’s no longer new and neither can the retailer sell it as such.
    The retailer takes a hit because YOU picked the wrong size.
    Now, how on earth is that even remotely fair?

    #71068

    justjojo2011
    Participant

    Most retailers will just put the returned item back out on the shelf, especially if it still has all the relevant tags etc on. By your premise, trying on an item makes it no longer new and therefore we should get pretty much everything cheaper?

    Most retailers will give you a refund when proof of purchase is shown, but usually within 28 days unless the item is faulty.

    @sheefag 18257 wrote:

    Thing is Sammy, from the retailers point of view, it’s just giving money away.
    You pick the wrong size, take it back and get your money back but what happens to that piece of returned stock?
    It’s no longer new and neither can the retailer sell it as such.
    The retailer takes a hit because YOU picked the wrong size.
    Now, how on earth is that even remotely fair?

    #71104

    Sammy
    Member

    Hi,
    I didn’t actually get to try it on, I could see that it was massive when I took it out of the wrapper, they had some hanging up also and they looked correctly sized. I put it back in the wrapper, with the tags still on because I knew that it wouldn’t fit but when I returned I found that the others of that size that would have fitted had all been sold. Naturally I asked if they had any more in stock because ideally I would have just exchanged it for another one. When they didn’t and I was told that I must exchange it for something else I disagreed because there was nothing else there that I wanted. I had spent about £30 in total the day I bought the onesie so really didn’t need anything else. The other items were household goods and they were ok, not up to the standard of ‘Past Times’ but after all you get what you pay for, it was just this onesie that was very wrongly sized.I told them that if I wanted a onesie then I didn’t want to be leaving the store with a pair of slippers or a jumper and that as they couldn’t provide me with an alternative that was actually somewhere near the size that it should be then I wanted a refund.
    I don’t blame the staff, I’m sure it must be very awkward for them having to adhere to company policy when a customer disagrees, it’s the company who are at fault.
    I’m going back on Sat so we will see what happens in round two. If they have any back in stock then I will exchange it but I’m not coming from there with an item that I don’t want or need.
    Give me Primark any day of the week for the less expensive items and their sizing is known nationwide to be inaccurate but it’s fine for nightwear and stuff that doesn’t have to be dead on. Anything else I always shop at Debenhams where I find that quality and customer service counts.

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